Refund Policy

1. General provisions

1.1. This Refund Policy forms an integral part of the Terms of Service (public offer) of Boom VPN and sets out the terms and procedure for refunding amounts paid for a subscription.

1.2. This Policy does not limit the User's rights as a consumer under the mandatory provisions of the law of the User's country of habitual residence.

2. Service-provision period

2.1. The service consists of providing access to the paid Boom VPN subscription.

2.2. Access is granted automatically as soon as payment is confirmed, and no later than 3 (three) calendar days from the date the funds are received. From the moment access is granted, the service is deemed to have been rendered.

3. Grounds for a refund

3.1. Non-provision of the service. If access to the paid subscription was not granted within the period specified in clause 2.2, the User is entitled to request a full refund of the amount paid.

3.2. Withdrawal before the service commences. If access has not yet been activated, the User may withdraw from the service and receive a full refund of the amount paid.

3.3. Withdrawal after access is activated. The User may withdraw from the service at any point during the paid period; in this case, the value of the unused days of the subscription is refunded on a pro rata basis.

4. Time limit for submitting a request

4.1. A refund request under the ground specified in clause 3.1 is submitted within 14 (fourteen) calendar days of the expiry of the service-provision period referred to in clause 2.2.

4.2. A request to withdraw from the service under the grounds specified in clauses 3.2 and 3.3 is submitted within the paid subscription term.

5. Form of the request

5.1. A refund request is sent to: help@wpnsupport.com.

5.2. The request must state:

• the details of the account used to register: email address or Apple ID;
• the payment (order/transaction) number;
• the date and amount of the payment;
• the reason for the refund.

6. Review period for the request

6.1. The request is reviewed within 10 (ten) business days of its receipt. The User is notified of the outcome by the same means the request was submitted.

7. Timing and method of the refund

7.1. If the decision is positive, the funds are refunded within 10 (ten) business days of the date the request is approved.

7.2. The refund is made to the same payment method that was used to make the payment. Refunds are not made by any other method or to any other account.

7.3. Refunds under the grounds specified in clauses 3.1 and 3.2 are made in full.

8. Exceptions

8.1. No refund is made where the User has breached the Terms of Service or the Acceptable Use Policy.